Refund Policy

RETURN POLICY

  1. INTRODUCTION

For purposes of this Return Policy, “we” or “our” refers to Luxeapparel.co, and “you” or “your” refers to the buyer. Please read this Return Policy carefully as it constitutes your agreement with us. 

 

By engaging us to provide services to you, you agree to be legally bound by this Return Policy. We reserve the right to change or modify this Return Policy at any time.

 

Unless otherwise specified, any changes or modifications will be effective immediately and your continued use of our services after such time will constitute your acceptance of such changes or modifications.

RETURN

At Luxeapparel.co we do all we can to meet your high expectations and stock products you will love.

Kindly note that only products ordered through our site will be eligible for a return.

We allow buyers to return our products within a period of 14 days in the event the product is not as stipulated in the website, you must send an email to us immediately.

In the event the product has to be returned, you will be required to send us a picture demonstrating the reason as to why the product needs to be returned.

Kindly note that we will not indulge requests that involve misuse of the product. You understand that Luxeapparel.co has the discretion to analyze and decide whether the product is being used in a proper manner. 

  1. RETURN OF DEFECTIVE PRODUCTS

 

If you think that at the moment of delivery the product is not as stipulated in the website, you must send us an email, providing the product details and the damage sustained.

 

You must return the product giving it to the courier that we send to you and follow the directions issued by us.

We will carefully examine the returned product and will notify you by email within a reasonable period whether you have a right for a refund. The refunding of the product shall take place as soon as possible and in all cases within 14 days from the date on which we send you an email confirming that the refund of the product is going ahead.

 

If a defect or damage is confirmed on the returned products, we will give you a complete refund. The refund will always be paid using the same payment means you used to pay for your purchase.

  1. PRODUCT INFORMATION

We have made every effort to display as accurately as possible the colors of our products that appear on the website. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will accurately reflect the color of the product on delivery.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.

  1. SEVERABILITY

 

In the event any provision or part of this Return Policy is found to be invalid or unenforceable, only that particular provision or part so found, and not the entire Return Policy, will be inoperative.

  1. ENTIRE AGREEMENT

This Agreement contains the entire agreement and understanding among the parties hereto with respect to the subject matter hereof, and supersedes all prior and contemporaneous agreements, understandings, inducements and conditions, express or implied, oral or written, of any nature whatsoever with respect to the subject matter hereof. The express terms hereof control and supersede any course of performance and/or usage of the trade inconsistent with any of the terms hereof.